We are an accredited Home health care agency, and we take pride in what we do integrity and transparency and “Caring Is our business”.
We provide home health assistance such as activities of daily living (ADL) meal preparation and housekeeping tasks etc. to elderly or disabled adults who need some help to remain in their own homes; but are not yet ready or able to move to an assisted living facility or nursing home.
We further provide assistance in the areas such as personal hygiene, eating, taking medicine, bathing, toileting and dressing, laundry, housecleaning and running errands and other activities necessary for daily living.
Furthermore, we observe and documenting changes in Client’s condition, such as change in appetite, problem with breathing, bruises or cuts are reported.
We work with people with disability and their families to develop a fully- personalized support plan that authentically meets their needs and desires. We also provide our services at our client’s home with our able caregivers
We treat our clients with love and care that enable them to recover quickly from illnesses to maintain good health.
ABOUT US
OUR VISION
Our vision is to provide people with disability the opportunity to live, work and thrive in their environment or community.
Our role, as support and care provider, is to encourage and enable people to achieve and maintain a valued quality of life. We support people to exercise choice and control over their life issues by supporting them to do the things they want to do and live a fulfilling life.
OUR VALUES
We will act with integrity by:
1. Being respectful by acting in a manner that is deserving of our client’s interest.
2. Having skilled, competent and professional employees.
3. Doing what we say we’ll do and being open about how we do it.
4. We respect individual and family customs, practices, beliefs, traditions and heritage.
YOUR RIGHTS
1. To ask questions and have your own views – and to have these views respected and acknowledged.
2. To have full control over all of your private information, including limiting access to others.
3. To be supported to pursue interests, opportunities and relationships that provide fulfillment and enrich your life.
4. To have your rights and responsibilities clearly explained to you, including how to act on them.
5. To have your support options clearly communicated to you.
6. To respect your rights, views and diversity of all people associated MercyHands Homecare and to treat you with dignity and courtesy.
YOUR RESPONSIBILITIES
1. To advise us if your circumstances change so that we can offer you the highest quality support.
2. To work with us transparently and collaboratively to resolve conflict within our complaint and feedback processes.
3. To tell us when you don’t like something about our service.
4. To tell us if there is anything you don’t understand.
5. To tell us when you are feeling unsafe or when your safety has been compromised.